New Delhi, Delhi, India, September 12, 2007 -- As Voice over IP (VoIP) and standards-based technologiesgo mainstream, Synchrony users can now use the Internet for allcustomer interactions, including voice, to maximize technologyinvestments and control operating costs in the contact center.

Open source PBX is simple and cost-effective to deploy, and Asteriskand VoIP have matured to the point that it is now a reliable option formany contact centers. The Asterisk platform allows Cincom Synchronycustomers and partners to accelerate their IP adoption.

"Asterisk IP Telephony functionality - combined with Synchrony'sunified agent desktop and advanced inbound and outbound contact centerfeatures - enables any size contact center to operate a world-classcustomer service center," said Trent Fulcher, director of CustomerExperience Management, Cincom.

Open source software engineers around the world have contributed codefor Asterisk®, originally written by Mark Spencer of Digium Inc.Currently boasting over 1 million users, Asterisk supports a wide rangeof TDM protocols for the handling and transmission of voice overtraditional telephony interfaces, and VoIP packet protocols such asIAX, SIP and H.323. It supports U.S. and European standard signalingtypes used in business phone systems, allowing it to bridge betweennext-generation voice-data integrated networks and existinginfrastructure.

About Cincom Systems:
Cincom delivers and supports innovative software and solutions tosimplify complex business processes. For nearly 40 years, Cincom hasempowered thousands of clients worldwide to transform their businessesand outperform the competition by providing ways to increase revenue,control cost, minimize risk, and achieve rapid ROI.

Cincom Synchrony is a multi-channel contact center and unified agentdesktop solution proven to enhance customer relationships whileoptimizing agent and business-user efficiency. Available hosted oron-premise, Synchrony provides inbound and outbound sales, marketingand customer-service environments with a high-value, low-cost contactcenter solution.

Cincom serves clients on six continents including BMW, Citibank,Boeing, Ericsson, Penn State University, Milacron, Siemens, and Trane.

Contact:
Shiraz Datta,
Manager - Marketing,
India Operations,
Cincom Systems India Pvt. Ltd.,
+91 (011) 23737590,
sdatta @ cincom.com
www.cincom.com

News Source: Business Wire India